FAQs

WAIT TO WASH:

It’s a “no no” to wash hair 48 – 72 hours after receiving your premium tape and keratin extensions. Not a problem with clip ins.

NO WETTING THE BED:

Wet hair is weak hair. When you wet the bed (with your hair, of course), it places unnecessary tension on your own hair.

BE A BEDTIME BRAID BABE:

When your hair is completely dry, braid it loosely for bedtime (pigtails work too!). And don’t sleep with clip ins.

TRESS TREAT TIME:

Indulge your hair often with a professional blow out and either moisturizing cream or oil to keep it healthy and shiny.

TRESSES ARE A LATHER FREE ZONE: 

We know you like to lather up, but ONLY USE SULFATE-FREE and PABA-FREE shampoo on your roots where your hair extensions are applied (this is the only time we say no to bubbly!). Same goes for your clip ins.

STEADY & THOROUGH WINS THE RACE: 

Shampoo thoroughly to remove buildup from oils, waxes and products. Carefully concentrate on the root area (especially when wearing a full head of extensions). Apply conditioner to the mid-lengths and ends so you don’t compromise your extension connection. You can also condition your clip ins!

TOO MUCH HOT AIR:

Hot air affects the adhesion of the tape and stresses the hair quality, making it look dry and dull. Keep the hair dryer, straightener and curling iron away from your tape or keratin bonded area. We like a little heat too but in the right place – it’s ALL ABOUT THE BASE…NO TROUBLE!

APPLY THE 80% RULE: 

Before you begin your blow out, be sure that 80% of the hair is dry. Be sure not to rub hair together—it’s best to press hair with the towel (we give an A+ for 80% and keeping this styling rule!). Please use a brush made for hair extensions!

DON’T SWIM WITH THE SHARKS: 

Avoid both salt water and chlorinated water as much as possible. If you do, keep your hair out of the water and wash with a de-chlorinating shampoo and conditioner (sulfate-free and PABA-free, of course). This is the only time we don’t want you to Go Long!

LOVE A GENTLE TUG: 

No pulling aggressively on the hair. A gentle approach is always best for both the life of your extensions and your own natural hair. When using hair accessories, use low-tension, metal-free hair ties (you don’t always have to be a tough girl!).

SO LONG (WE HOPE TO SEE YOU AGAIN SOON!):

TAPE HAIR: Every 8 weeks (new application as the natural hair growth cycle will cause tape extensions to travel away from the scalp).

KERATIN BOND HAIR: Every 3 months (new application as the natural hair growth cycle will cause tape extensions to travel away from the scalp).

CANCELLATION POLICY:

All appointments are reserved just for you.  By entering your credit card information, you agree to accept a $100 cancellation fee for extensions and a $25 cancellation fee for all other services if you cancel within 24 hours of the start of your appointment .

If you no show/or no call your appointment, you will be charged the full cost/price of your appointment. For group appointments of 3 or more, your card will be charged the full cost/price of the group appointment if they no show.

All Members/Packages will be charged one blowout .

If you need to cancel or change your appointment, it's easy to do so, call 212-255-0036, and/or cancel on the website or email chelsea@rpzl.com