OVERVIEW

This website is operated by RPZL, LLC or its affiliated companies (“RPZL”). Throughout the site, the terms “we”, “us” and “our” refer to RPZL. RPZL offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), as the same may be amended from time to time, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

SECTION 1 – ACCEPTANCE OF TERMS AND CONDITIONS

Use of this website is conditioned upon your acceptance of the terms and conditions contained herein, as the same may be amended from time to time. All users of this website hereby understand and agree that their use of such website constitutes acceptance of the terms and conditions set forth in this legal notice. RPZL reserves the right to modify the terms and conditions at any time without prior notice. If you do not agree to these terms, you may not use this website.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any minors in your care to use this site.

SECTION 2 – TERMS OF PURCHASE

Certain products or services may be available exclusively online through the website. All products or services may have limited quantities and are subject to return or exchange only according to our Refund/Returns Policy.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We reserve the right to refuse any order placed with us and, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. We may exercise these rights on a case-by-case basis.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 3 – PROHIBITED USE

Any use of this website for an illegal or objectionable purpose is strictly prohibited. You agree that you will not use this website to engage in any activity that could be deemed illegal, harmful to others, or give rise to civil liability. Such activities include, but are not limited to: (i) activities involving the transmission of unlawful, threatening, harassing, obscene, sexually explicit, pornographic, hateful, profane, libelous, or defamatory information; (ii) activities involving the transmission of junk mail or spamming; (iii) activities involving the promotion or use of viruses; (iv) activities that violate any law, regulation or statute; and/or (v) activities that infringe upon any legally protected property right, etc. By using this site, you agree that any and all information transmitted to or with the use of this site cannot and shall not be deemed confidential or proprietary. We reserve the right to monitor transmissions and investigate any alleged prohibited use of this website and to disclose any and all information relating to such prohibited use. RPZL, its officers, directors, affiliates, employees, agents, partners, subsidiaries, and/or contractors shall not assume, and expressly disclaim, any and all liability relating to an individual’s illegal or prohibited use of this website. Any violation of this or any other section contained herein may result in termination of service and or any other action we determine to be appropriate under the circumstances.

SECTION 4 – MODIFICATIONS

This website may contain typographical errors or technical inaccuracies. RPZL reserves the right to modify the content of this website at any time without prior notice, including prices for our products (including corrections to erroneous pricing discovered after an order is placed). We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

RPZL’s failure to enforce any section of these terms and conditions shall not be construed as a waiver of such provision.

SECTION 5 – TRADEMARKS

This website contains trademarks, trade names, service marks, copyrights, and/or logos belonging to RPZL. Such marks remain the property of RPZL. You recognize and acknowledge the ownership of these marks and understand that you do not acquire, through use of this website, any right, title, or interest in the marks. You agree not to change, modify, and/or exploit the marks, nor participate in any activity which modifies and/or exploits such marks. All rights to these marks are reserved. Any use of the marks without expressed written authorization is strictly prohibited.

SECTION 6 – THIRD-PARTY RELATIONSHIPS

This website may contain links to other sites. These links are provided merely to assist the user. These sites are independent of RPZL’s site, and we do not and cannot control the content and/or representations of such sites. The information presented via these links may not necessarily reflect beliefs held by RPZL. The inclusion of a link does not mean that we accept or endorse any of the content contained in such site. The user is responsible to protect himself/herself while associating with the linked site. RPZL, and its officers, directors, affiliates, employees, agents, partners, subsidiaries and/or contractors disclaim any and all responsibility or liability for content contained on such linked sites and will not be held accountable for any damages, of any kind, incurred by those who visit such sites.

SECTION 7 – SEVERABILITY

If one or more of the provisions contained in these terms and conditions are held to be unenforceable under applicable law, such provision shall be appropriately limited in its scope. If any such limitation is not feasible, such provision shall be excluded from these terms and conditions and the balance of these terms and conditions shall be enforceable.

SECTION 8 – WARRANTIES & LIMITATION OF LIABILITY

RPZL DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL RPZL BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES RELATING TO OR ARISING FROM THIS WEBSITE WHETHER OR NOT EITHER PARTY HAD OR SHOULD HAVE HAD ANY KNOWLEDGE, ACTUAL OR CONSTRUCTIVE, THAT SUCH DAMAGES MIGHT BE INCURRED.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time-to-time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

SECTION 9 – FORCE MAJEURE

Notwithstanding any other provision set forth in these terms and conditions, RPZL shall not be liable for any failure or delay in its performance due to any cause beyond our reasonable control, including, without limitation, any act of war or civil insurrection, national emergencies, acts of God, fire, explosion, vandalism, storm, earthquake, flood, embargo, riot, sabotage, industry-wide strikes, lockouts, work stoppages or other labor difficulties, industry-wide supplier failures, unavailability of materials, rights of way or governmental acts; provided, however, that RPZL shall attempt to correct promptly such failure or delay in performance to the extent practicable and consistent with then applicable law and regulatory requirements.

SECTION 10 – INDEMNIFICATION

You hereby agree to indemnify, defend, and hold harmless, RPZL, its officers, directors, affiliates, employees, contractors, subcontractors, agents, partners, and subsidiaries from and against all claims, actions, suits, demands, costs, and damages (including reasonable attorney’s fees) asserted by any third party as a result of your use of this website. RPZL has the right to control any defense pertaining to this section.

SECTION 11 – RELATIONSHIP

Nothing in this Agreement is intended to or shall be construed to constitute or establish an agency, joint venture, partnership, or fiduciary relationship between the parties, and neither party shall have the right or authority to act for or on behalf of the other party.

SECTION 12 – GOVERNING LAW

These terms and conditions shall be governed by, construed, and enforced in accordance with the laws of New York, United States of America, without regard to any choice of law principles.

SECTION 13 – JURISDICTION

You hereby agree and irrevocably consent to submit to the exclusive jurisdiction and venue of the courts of New York and of the United States of America located in New York for any and all claims arising from the use of this website.

SECTION 14 – ENTIRE AGREEMENT

These terms and conditions constitute the full and entire understanding and agreement between the parties pertaining to the subject matter and supersede in their entirety any and all written or oral agreements previously existing between the parties with respect to the subject matter.

PRIVACY POLICY

RPZL, LLC (“RPZL”) is committed to ensuring the privacy of our customers’ personal information, and this privacy policy is designed to voluntarily comply with current privacy legislation.

SECTION 1 – INFORMATION COLLECTED

When you purchase something from our online store, as part of the buying and selling process we collect the personal information you give us such as your name, address, email address, telephone number, and credit or debit card number. When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Navigation: Even if you do not make a purchase on our site, we have the ability to track usage of our website, including what pages are visited, what products are viewed, and the third-party sites that led you to our site. This information is not used to track information about individuals, but is used at an aggregate level to customize our site, improve the online experience, and plan advertising and promotions.

Other information: There are times when you may provide information to us voluntarily. This occurs when you provide feedback to us through emails, return forms, letters, or telephone calls. We use this information to respond to your query, to keep track of customer feedback, and to improve our service to customers.

SECTION 2 – CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after opting-in to our marketing list, you no longer wish to be contacted, you may withdraw your consent by clicking the “unsubscribe” option in the email message, informing us at privacyofficer [at] RPZL.com (please write email address with the appropriate symbol).

SECTION 3 – DISCLOSURE

RPZL does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. Marketing information sent by RPZL may be sent by us as part of a cross-promotion or other collaboration with other companies or brands, but we do not disclose personal information to such companies or brands.

RPZL will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. Authorized RPZL service providers may also have access to this information in order to carry out their responsibilities directly connected with the processing of your purchases or handling of customer service issues. Outside of these activities, we will not disclose your personal information to any third party without your written consent unless required to do so by law.

SECTION 4 – SHOPIFY – BOOKING ONLY

Our online store is hosted by Booker Software Inc (“Booker”). This company provides us with the online booking platform that allows us to make appointments for you. Booker utilizes Mercury Payment Systems, LLC (“Mercury”) to deliver secure and reliable integrated payments.

Your data, if stored, is stored through Booker’s databases and software application. They store your data on a secure server behind a firewall.

It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our online store and its service providers. RPZL does not currently retain credit card numbers internally.

SECTION 5 – SECURITY

We use encryption technology in our online store in an attempt to protect you against the loss, misuse or alteration of your personal information. When you fill out any forms during checkout, a secure server encrypts your information through the use of Secure Socket Layer (SSL) technology.

To be sure you’re browsing securely during a transaction, check your web browser’s status or address bar for the closed padlock icon. This icon indicates that you are viewing a secure web page. Also, all browsers display an “s” after the “http” (https://) in the website address to indicate that you are in a secure environment.

Your credit card information is encrypted using SSL and stored with encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – COOKIES

RPZL, as with many other websites, makes use of “cookies” to help deliver a better customer shopping experience. Cookies are alphanumerical identification elements that we transfer to the hard drive of your computer via your web browser. They enable our systems to recognize your browser and to offer you value-added services, such as saving the contents of your shopping basket and to deliver a more personalized shopping experience.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any minors under your care to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on this website.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at privacy [at] rpzl.com (please write email address with the appropriate symbol).

RETURN POLICY

RPZL gladly accepts returns of products purchased at any RPZL retail store or our online store for a full refund within 30 days of original purchase. However, there will be NO returns on hair extensions – all purchases on hair extensions are FINAL.

Please note that RPZL gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law.

To return your purchased item, bring your return to any RPZL store along with a receipt showing the price paid for the product. A refund will be submitted on the original method of payment within two business days by the RPZL headquarters office. Alternatively you may exchange the product for any product of the same value or request store credit in the form of a RPZL gift card.

Any returns made to a RPZL store that are either (a) not accompanied by the original order receipt or (b) made more than 30 days after the purchase date will be exchanged for store credit in the amount of the original purchase price.

Please note that credit card refunds can take up to 3-4 weeks to appear on your account. For partially consumed items, RPZL reserves the right to issue partial refunds or to refuse returns.